ORDERS & SHIPPING

When will I receive my order?
For stock items, orders are sent within 5-7 business days. USPS delivery times vary, but are typically 5-7 business days within the US.

What are your shipping and handling charges?
Shipping charges are calculated based on size, weight and ship-to location. If you are ordering multiple items and unsure of the shipping cost calculated please email amee@ameeallsop.com before placing order to obtain a quote.

Do you have a faster shipping service available?
Yes, your order can be shipped via expedited service, however there is an additional surcharge for this service.  Please contact Aa Design for details and a quote.

Can orders be shipped outside the U.S.?
Aa Design does not ship outside of the US for orders taken online. Please email us at amee@ameeallsop.com

How is sales tax calculated on orders?
We collect sales tax on all orders shipped to addresses in New York State. Residents in other states are responsible for complying with local state tax laws.

Can I cancel an order that I placed online?
Yes. There is a 24 hour period from the time that the original order was placed in which you may cancel your order.  Please email amee@ameeallsop.com

RETURN POLICY

What is your return policy?
Product Returns will be accepted for all stock items within 14 days for store credit or exchange only.  Damage claims on shipped items must be made within 24 hours of package arrival.  Please inspect your purchases immediately upon receipt as no claims can be made after this time.

It is the customer's responsibility to inspect purchase(s) for damages within 24 hours.  Aa Design will allow store credit and exchanges for items with receipt and, if applicable, in the original, intact packaging.  All credited returns and exchanges must be in original, unused condition.  Return shipping, payment for return shipping and any subsequent damages from return shipping are the responsibility of the purchaser.  

Please note that all items are handmade and each product will have slight variations.

PRIVACY POLICY

What forms of payment are accepted online?
Aa Design currently accepts Visa, Mastercard, and American Express.

Are credit card transactions secure?
Yes. All credit card information sent to ameeallsop.com is encrypted for complete security. Once you begin your checkout process everything will go through our secure server.

Do you send a confirmation e-mail?
Yes. Once your order has been placed you will receive confirmation of your order by e-mail.


What if I have another question?
We have done our best to answer most questions. If there is anything else you would like help with please contact us at amee@ameeallsop.com